About My Way
Parking panic? Not with My Way. With our app you book a guaranteed parking spot in just a few clicks and drive in and out without a worry. And if something does go wrong, or someone has a question? Our Customer Support team is ready — no hold music, no phone menus, just a real person with a solution. And that's where you come in.
Your role
As Customer Support Agent you are the voice of My Way. Parkers who are stuck, questions about a booking, or something that just isn't working the way it should — you pick it up. By phone, on WhatsApp and by email, with an easy way with people and always thinking one step ahead. Your mission: every user hangs up (or closes the email) feeling good about it.
1. Customer contact & problem solving
- First point of contact for users with questions or problems: from a stuck ticket to a booking that isn't right.
- Solve problems independently, with empathy and a sharp eye for what the user really needs.
- Switch between phone, WhatsApp and email, in fluent Dutch and English (German or French is a plus).
🎯 Your goal: every parker helped with a direct, personal solution.
2. Knowledge & development
- You start with training, so you know the app inside out.
- You work largely from the office, together with the team, so you pick things up quickly.
- You build skills you will benefit from for the rest of your career.
🎯 Your goal: handling every question independently and confidently in no time.
3. Team & growth
- You are part of a scale-up and help think about how Support (and you) get better.
- You have a buddy for back-up and a team that keeps each other sharp every day.
- Plenty of room to grow, within Support or into other teams.
🎯 Your goal: raising the bar a little higher every day, together with the team.
What you bring
- Bachelor or master level (HBO/WO) working and thinking ability.
- Empathy: you are always there for our parkers.
- You enjoy solving problems and always think one step ahead.
- Fluent in Dutch and English.
- Available between 32 and 40 hours a week, and willing to work at least one evening shift (until 20:00) per week.
What you get from us
- An hourly rate of €17.50 gross per hour.
- Hybrid working and flexible hours, with a travel allowance.
- A buddy for back-up from day one.
- A budget for your professional development.
- An enthusiastic team that celebrates success together.
- Free parking at every My Way location.
- Fun drinks, company parties and team activities (including Friday afternoon drinks and our monthly Heineken afterwork drinks 🍻).
- Plenty of room to grow — within Customer Support or other teams.
Application process
- Introduction – a conversation with the Support team.
- Trial day – you spend a day with us and see how we work.
- Welcome to the team! – contract discussion & celebratory drinks with the whole team.
Ready to become the voice of My Way?
Will you be our new Customer Support Agent? Apply directly via jobs@myway.app and send us your CV (a cover letter is welcome, but not required).